IT Scope Assistant – SC4
Job Description
Job description
Vacancy Announcement No. JR106276.
Job Title: IT Scope Assistant – SC4 – Beledweyne
Contract Type/Grade: SC4.
Duty Station: Beledweyne, Somalia
Contract Duration: 12 Months.
Date of Issue: November 3rd, 2024. | Closing Date: November 17th, 2024
JOB PURPOSE:
To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information services, to
contribute to the effective delivery of Cash Based Transfers through Digital Assistance services.
KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):
• Ensure information is up to date and accurate within inventories, databases, websites, and archives to support senior officers in
managing these systems.
• Carry-out system and equipment maintenance tasks, such as installation and configuration of laptops, mobile devices and
accessories, back-up system data and system protection and so on; to ensure they are running effectively and enable easy and
efficient use.
• Receive and inspect all incoming assets for Cash-based Transfers (CBT) and report discrepancies to senior colleagues and stakeholder
Units (Programme, Logistics, Administration, Finance, Procurement).
• Perform basic beta testing and support the roll out of new versions of centrally supported systems to ensure software is operational
for WFP staff, partners and service points.
• Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades
as required.
• Perform basic analysis and reporting of incidents, data quality analytics and reporting to develop both analytical technical skills and
knowledge and build awareness of industry developments.
• Receive lists of potential mobile money beneficiaries from DAS Lead or alternate, review, compare and validate names from SCOPE
against those from the Mobile Network Operator.
• With direction from senior colleagues, collate information to be included in standard material such as training documentation and
web content, to contribute to the availability of information about services and products.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance
needs to be met.
• Respond to queries from users, understanding and resolving issues, providing advice and ensuring Technology policies, CBT
procedures, systems and tools are correctly applied to support them.
• Support the capability building of staff through the organization and/or review of training programs aimed at developing
skills/knowledge in TEC.
• Accept responsibility for all Scope equipment under custody, ensuring its functionality and accountability.
• Document all equipment loans to Partners and Traders in accordance with corporate standards (SOP).
• Ensure that any faulty equipment is being processed for repair as soon as the fault is discovered.
• Support Partners with Point-Of-Sale (POS) devices by providing training to Traders, Cooperating Partners and other Partner
Humanitarian Agencies.
• Closely follow-up with Global Scope Service Desk on all ICT issues and in collaboration with the dedicated ICT Officer – Operations.
• Ensure that all technical information is shared timely to all team members.
• Perform other ICT related duties as assigned.
Skills and qualifications
Education:
• Completion of secondary school education OR a university degree (Diploma/Bachelor) in Information Technology, Data Analytics,
Computer Science, or other related fields.
Experience:
• At least four (4) years of professional experience in the implementation and maintenance of computer information systems or
related areas, including resolving level 1 IT issues, with a secondary school certificate OR a university degree (Diploma/Bachelor’s)
with a minimum of two (2) or more years of relevant experience in Information Technology, Data Analytics, Computer Science, or
other related fields.
Language Proficiency:
• Fluent knowledge (proficiency/level C) of English and Somali language.
Other Skills
• Basic training and/or experience in standard WFP Beneficiary and Transfers Management systems.
• General knowledge of UN system policies, rules, regulations, and procedures is an added advantage.
This position is open ONLY for qualified Somali candidates. Female candidates are highly encouraged to apply.
How to apply
Interested and qualified candidates are requested to submit online applications through Workday using the below links.
• Internal Applicants: Click here!
• External Applicants: Click here!!
Applications that do not meet the above requirements will be disregarded. Only shortlisted candidates will becontacted.
WFP seeks applicants of the highest integrity and professionalism who share our humanitarian principles.
WFP is an equal opportunity employer, and we are committed to promoting diversity and gender balance.
Selection of candidatesis made on a competitive basis.
WFP does not charge any application feesto candidates.
@WFPSomalia
