ICT End User HW / SW Support
Job Description
Overview of position
CTG is looking for a qualified ICT Administration / Training Support Technician for our operations. This role is being advertised for talent pool building purposes, once the project goes live, only those candidates that are shortlisted will be contacted.
Role objectives
Train FTS staff & other focal points on the efficient use of computerized systems especially for forecasting, inventory, Power BI reports & analytical purposes.
Attend meetings of the FTS Unit Supervisors, other meetings, to provide technical direction, guidance, advise & support on logistical & assets management matters.
Advise & support FTS Unit Supervisors, contracted personnel, on processes & interpretation of policies & procedures.
Act as focal point in recording, reporting, of contracted personnel attendance & entitlement claims.
Prepare documents for the acquisition of equipment, parts, supplies & services.
Prepare written reports & memos.
Coordinate with other mission focal points in finance, budget, procurement, MOVCON etc.
Assist in tracking the delivery status & receipt of ICT goods & services, related invoices & supporting documentation.
Monitor the physical inventory of stocked items on a regular basis to ensure accuracy of records & location of assets.
Manage & maintain a comprehensive electronic database of expendable & non expendable FTS items using existing electronic reports from the assets management unit & UMOJA.
Assist in ensuring the timely write off of assets beyond economical repair or past life expectancy.
Prepare reports as required & perform relevant functions as assigned.
Duties included require frequent interaction with staff within assets management unit, FTS technical staff, receiving & inspection unit, MOVCON, procurement section, acquisitions unit & other field missions.
Provide prompt & effective solutions.
Perform other duties as required.
Project reporting
This role reports to the line manager.
Skills and Qualifications
Key competencies
High school diploma or degree / diploma plus certification / diploma or other supplemental academic qualifications or training.
Valid driver’s license.
At least 5 years of progressively responsible experience in managing support services of operations, mission experience is highly desirable.
Knowledge of the client inventory management, procurement & financial regulations, as well as working practices.
Excellent organizational & communication skills are required.
Solid computer skills, including proficiency & in depth knowledge of MS Office & other client corporate applications using software packages & applications such as UMOJA is highly desirable.
Fluency in spoken & written English.
Extensive experience in office administration, financial reports, inventory systems, ability to develop, maintain management control systems for assets, materials, services & claims.
Ability to guide staff, commitment to implementing the goal of gender equality by ensuring the equal participation & full involvement of women & men in all aspects of peace operations.
Demonstrated skill & ability in coordinating the work of others, adhering to tight guidelines & handling multiple concurrent projects / activities; ability to independently plan & manage own work in an efficient & timely manner.
Proven communication skills, including the ability to prepare a range of reports & communications & to conduct presentations; will be required to acquire a comprehensive understanding of the policies & procedures relating to the UN / DPKO field assets management.
Excellent interpersonal skills & ability to establish & maintain effective working relations in a multi cultural, multi ethnic environment with sensitivity & respect for diversity.
Team management
This role has no team management responsibility.
How to apply
Further information
Qualified female candidates are encouraged to apply for this role.
Disclaimer:
· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility and all staff are required to adhere to CTG’s Code of Conduct at all times.
